CHF has established the Consumer Commission: Beyond COVID-19 with a diverse group of consumer leaders to contribute views and ideas about the future of the Australian health and social care system.

Consumer Commission Workshops

The Commission will hold workshops from August to October, and the final report will be published at the end of the process.

Workshop 1 - mental health and wellbeing

CHF hosted the first workshop of our Consumer Commission: Beyond COVID-19, on 4 August 2020, which focussed on the issue of mental health and wellbeing. To find out more, this communique reports on the workshop.'

Workshop 2 - integration and care coordination

The second workshop of our Consumer Commission: Beyond COVID-19, on 5 August focussed on integration and care coordination.

Communique on Workshop 2


The anticipated threat of the COVID-19 pandemic appears to have been managed well such that our health system is poised to cope. National conversations are now turning to the future directions and priorities for our health and human services systems in a post-pandemic environment as well as responses to the community health and wellbeing fallout of the economic impact. Many argue that we have an opportunity to not only reimagine healthcare, but to recreate it.

A National COVID Coordination Commission (NCCC) has been formed with a secretariat in the Department of Prime Minister and Cabinet. Its terms of reference are economically geared and explicitly focused on critical non-health factors.

CHF believes that post-pandemic policy must pay attention to equal access to healthcare and social welfare, distinctive patterns of disadvantage and enhancing social wellbeing and mental health. We also need to approach the measurement of ‘social wellness’ differently and strengthen the participation of civil society and consumers in recovery policy and planning.

That is why CHF is establishing a Consumer Commission to make a significant consumer-focused and driven contribution to the national policy discussion already unfolding about the future direction of health care policy and investment.

What will the Commission do?

The Commission will:

  • Discuss the impacts of the COVID-19 pandemic and what the future of health and social care should look like from a consumer perspective
  • Contribute ideas and proposals to improve Australian health and social policy into the future
  • Develop tangible proposals to support equal access to healthcare and social welfare and reduce disadvantage across the Australian community
  • Be instrumental in shaping and presenting the consumer voice in the policy debate

*Please note: applications to participate in the Commission have now closed. CHF looks forward to publishing the Commission's findings and report later in 2020.

What outcomes will result from the Commission?

The Commission is being established to develop a policy paper that will be presented to the Minister for Health and relevant Government departments. The current watershed environment is an opportunity for you as a consumer leader to make a significant contribution to the national policy discussion about the future direction of health care policy and investment. CHF will also use the paper to shape our advocacy and policy work post the pandemic.

We envision that the Commission’s work and the final paper will take a similar form to previous landmark documents that CHF has produced, such as the 2018 Shifting Gears: Consumers Transforming Health White Paper.